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Greet and Guide Blood Donors at Local Blood Drives - Salina Area

Greet and Guide Blood Donors at Local Blood Drives - Salina Area

American Red Cross

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120 W Prescott Ave  | Salina, KS 67401   |  Saline County

Dates: 5/28/2020 to 8/01/2020


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Requirements: • Qualifications o Ability to display the utmost professionalism and communication skills o Extremely comfortable working with people from diverse communities and backgrounds
Description: Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
• Responsibilities
o Model excellent customer service behaviors. Greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process
o Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
o Learn and share the Red Cross story, including the mission, vision, and values
o Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution and watched for possible adverse physical reactions
o Set up and maintain cleanliness in Reception and Hospitality Areas
o Work with collections team supervisor or charge staff to help convert right type donors to donations with maximum impact
o Responsible to inform donors of current and upcoming donation promotions
o May make reminder calls, re-schedule donor appointments, and perform follow up activities as directed

Background check required.

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